Privacy Policy

1. Overview

ezezph ("we," "us," "our") operates the online gaming platform accessible at ezezph.cam (the "Platform"). We are the data controller responsible for the personal information collected through the Platform.

This Privacy Policy applies to all personal data processed by ezezph in connection with your registration, account management, gameplay, financial transactions, and any communications you have with us. It covers all services offered on the Platform, including live casino games, slot machines, online bingo, Dragon and Tiger, Queen of Bounty, and sports betting features.

We handle your personal data responsibly and in accordance with applicable data protection legislation, including the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

2. Personal Data We Collect

ezezph collects different categories of personal data depending on your interaction with the Platform. The main categories are set out below.

2.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — you must be at least 21 years old)
• Residential address (including city, province, and ZIP code)
• Government-issued ID details (e.g., PhilSys National ID, passport, driver's license, UMID)
• Mobile number and email address
• Username and encrypted password

2.2 Financial & Transaction Data

• GCash account number or registered mobile number
• Maya (PayMaya) account details
• Bank account details (BPI, BDO, Metrobank, or other linked banks)
• Deposit and withdrawal history, amounts, and timestamps
• Transaction reference numbers and payment provider responses

2.3 Gaming & Activity Data

• Game sessions, wager history, bet amounts, and outcomes
• Bonus and promotional activity
• Login and logout timestamps and session duration
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Unique device identifiers
• Pages visited, click-through patterns, and navigation paths on the Platform

2.5 Communication Data

• Customer support correspondence (live chat transcripts, email threads)
• Survey or feedback responses
• Promotional opt-in preferences

3. How We Collect Your Data

ezezph collects personal data through the following channels:

• Directly from you — when you complete the registration form, verify your identity, make a deposit or withdrawal request, contact customer support, or update your account profile.
• Automated technologies — through cookies, web beacons, server logs, and similar tracking tools when you browse or interact with the Platform.
• Third-party payment providers — when you initiate transactions via GCash, Maya, QR Ph, GrabPay, or linked bank accounts. These providers share transaction confirmation data with us.
• Identity verification services — when we engage third-party KYC (Know Your Customer) services to verify government-issued identification documents.
• Game providers — licensed game studios and live casino operators may share aggregated session data with ezezph for platform performance and responsible gaming monitoring.

4. How We Use Your Personal Data

ezezph uses your personal data for the following purposes:

5. Legal Basis for Processing

ezezph processes your personal data on one or more of the following legal bases, in accordance with the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions you accepted at registration (e.g., providing games, processing payments).
• Legal obligation — processing required to comply with applicable laws, including AML regulations, gaming licensing requirements, and age verification obligations.
• Legitimate interests — processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your fundamental rights.
• Consent — processing for direct marketing and optional communications, where we have obtained your explicit prior consent. You may withdraw consent at any time by contacting us or updating your account communication preferences.

6. Sharing Your Personal Data

ezezph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients strictly as necessary:

6.1 Payment Processors

GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, and other payment service providers receive the minimum data necessary to process your transactions. Each provider operates under their own privacy policy and applicable financial regulations.

6.2 Identity & KYC Verification Partners

Third-party identity verification providers may process your government-issued ID and biometric data solely for the purpose of confirming your identity and age in line with our regulatory obligations.

6.3 Game Technology Providers

Licensed game studios and live dealer operators receive session and wager data to deliver games and calculate outcomes. They are contractually prohibited from using your data for any purpose beyond game delivery.

6.4 Regulatory & Law Enforcement Authorities

ezezph will disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by law, or where such disclosure is necessary to protect the rights, property, or safety of the Company, its players, or the public.

6.5 Professional Advisers

Lawyers, auditors, and other professional advisers engaged by ezezph may access personal data on a strictly confidential, need-to-know basis for the purposes of providing legal, compliance, or accounting services.

7. Cookies & Tracking Technologies

ezezph uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

Types of Cookies We Use

• Strictly necessary cookies — required for the Platform to function correctly. These enable login sessions, game loading, and transaction processing. They cannot be disabled without breaking core functionality.
• Performance cookies — collect anonymised data on how visitors use the Platform (e.g., most-visited pages, load times). This helps us identify and fix performance issues.
• Functional cookies — remember your preferences, such as language settings and responsible gaming tool configurations, so you do not need to re-enter them each session.
• Analytics cookies — used by analytics tools to track aggregate usage patterns. Data collected is anonymised and used solely for internal reporting.

8. Data Retention

ezezph retains your personal data for as long as your account is active and for a further period as required by applicable law and regulatory obligations. The following general retention principles apply:

• Account and identity data — retained for the duration of your account plus a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction, as required under applicable financial regulations.
• Gaming activity records — retained for a minimum of three (3) years from the date of the activity, for dispute resolution and responsible gaming purposes.
• Customer support communications — retained for a minimum of two (2) years from the date of the last communication.
• Marketing preferences — retained until you withdraw consent or for a maximum of two (2) years of inactivity, whichever comes first.

When personal data is no longer required for the purposes for which it was collected and retention is no longer mandated by law, we will securely delete or anonymise it.

9. Data Security

ezezph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include, but are not limited to:

• SSL/TLS encryption — all data transmitted between your device and the Platform is encrypted using industry-standard SSL/TLS protocols.
• Password hashing — account passwords are never stored in plain text. We use strong one-way hashing algorithms so that even internal staff cannot read your password.
• Access controls — internal access to personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Regular security assessments — the Platform undergoes periodic security testing, including vulnerability scanning and penetration testing, to identify and remediate risks.
• Two-factor authentication (2FA) — optional 2FA is available to all registered players to provide an additional layer of account security.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you suspect that your account has been compromised, contact us immediately at [email protected].

10. Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to the personal data that ezezph holds about you:

• Right to be informed — you have the right to know what personal data we collect and how it is used, which is the purpose of this Privacy Policy.
• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. You can update most profile information directly through your account settings.
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations. Some data cannot be erased while your account remains open or during mandatory retention periods.
• Right to restrict processing — in certain circumstances you may ask us to limit how we use your data while a dispute or verification request is resolved.
• Right to data portability — you may request a copy of your data in a structured, machine-readable format where technically feasible.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request and sufficient information to verify your identity. We will respond within thirty (30) calendar days.

11. Minors & Age Policy

In compliance with PAGCOR guidelines and Philippine gaming regulations, ezezph enforces a minimum age of 21 years for all registered players. During registration, all players are required to confirm they are 21 or older, and identity verification procedures are in place to confirm this.

If ezezph becomes aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account, and any deposited funds will be returned via the original payment method after deduction of any bonus amounts claimed.

If you are a parent or guardian and believe that your child has registered on the Platform, please contact us immediately at [email protected].

12. International Data Transfers

In some cases, personal data processed by ezezph may be transferred to, or processed by, our trusted service providers in jurisdictions outside the Philippines — for example, game technology providers or cloud hosting infrastructure providers.

Where such transfers occur, ezezph takes steps to ensure that your data is afforded equivalent protection to that required under Philippine law, including through the use of contractual safeguards (such as data processing agreements), selection of providers operating under adequate data protection frameworks, and ongoing due diligence of third-party data handling practices.

13. Amendments to This Policy

ezezph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The most current version of this Privacy Policy is always accessible at ezezph.cam/privacy-policy. The "Last Updated" date at the top of this page indicates when the current version was published. Your continued use of the Platform after the effective date of any updated Policy constitutes acceptance of the revised terms.

14. Contact Us & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how ezezph handles your personal information, please contact our Data Protection Officer:

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph. The NPC is the independent regulatory body responsible for overseeing compliance with the Data Privacy Act of 2012 in the Philippines.